About this project
We aim to design a service for future medical home experience.
Design Research
A through research has been conducted both in UPMC pittsburgh and Mayo Clinic hospitals, direct storytelling, card survey, field study, bodystorming and comparative analysis methods are beings used.
Project Details
Duration: 4 months
Course: Service Design
Client: Mayo Clinic
Instructor: Shelley Evenson
Process and Research materials
Presentations
Research Survey Cards
- People Flow card
- Medical Story telling card
- Experience evaluation card
- Now/Future evaluation card
- Indepth experience analysis card
- Place Flow card
Team
- Wei Zhou
- Steve Won
- Maria Emerson
- Priyanka Shetye
- Brigit Kang