• Interaction | Interface | Web

  • Graphic | Information | Motion

  • Service

  • Experimental

Medbook

Client:Mayo Clinic & Continuum

The Mayo Clinic and Continuum design sponsored this service design project, which challenged us to develop new ideas for the delivery of primary care and related services.



About this project


In our project, we delivered a medbook system that includes a web portal, a personal portable device/app, a public-display system in Mayo Clinic and a service system for medical home experience. The main features include that a "twitter-like" medbook web portal, which tracks your medical history, allows the patients and doctors to communicate remotely in a very efficient and convenient way, encourage your friends and family members participate in the process; A personal device that in sync with your medbook system; several public information displays in Mayo Clinic to enhance onsite experiences.


Project Details

Duration: 5 months

Course: Service Design

Client: Mayo Clinic

Instructor: Shelley Evenson



Process and Research materials

Presentations

Research Survey Cards


Team

  • Wei Zhou
  • Steve Won
  • Maria Emerson
  • Priyanka Shetye
  • Brigit Cang

Waiting room public display screen Main features includes doctor status tracking and waiting time notification.


Medbook homepage


Angry face
Patients history tracking


Angry face
Medbook patients website homepage


Angry face
Territory Map


Angry face
Research cards.


Angry face
Storyboard and personas


Angry face
Service String and feature model